HOW CAN WE HELP?

NEED SOME HELP GETTING YOUR WAX TO MELT?

You have come to the right place. Please read the following thoroughly and follow all instructions carefully.

 

Very occasionally people find it difficult to melt the wax in a microwave when following the instructions. Do not worry, we're here to get that resolved.

 

If your microwave does not have the option of selecting 600W power, do not worry, we have tested the wax at much higher power settings and never had a problem. Our instructions and timings are (understandably) conservative, you can use your microwave at whatever power setting is available, caution is always advised. Before trying the options below please make sure that you have tried the instructions contained with the waxing kit at whatever power your microwave is.

 

If you have heated the wax for the suggested timing and it appears completely cold, do not worry, we have seen this happen before, just because it is cold on the outside it does not mean that it has not heated up on the inside. Do not force anything into the wax as it may be boiling inside and can spit out.

 

If you have followed the timing in the instructions and the wax has not melted do not worry, it is OK to heat it for longer and at a higher power setting.

 

If heating in your microwave is not working the best option is to try a different microwave. If this is not possible, then please take the following steps:

 

  1. Wait until the wax is completely cool.
  2. Place the wax in a pyrex or microwave safe bowl in the microwave, make sure it is off center. Do not place in the middle of the microwave as this will not heat the wax evenly.
  3. Heat the wax for 6 minutes at whatever power your microwave is.
  4. Leave it for a minute so that the heat can spread through the wax.
  5. CAUTION, the bowl and wax may be very hot, use a towel or an oven glove to remove.
  6. Check the consistency of the wax, if it is not melted then place back in the microwave and heat for a further 90 seconds.
  7. Repeat steps 5 and 6 until the wax melts or until you have heated for a total of 10.5 minutes.

If the wax is still not melting then it is possible you have a very weak microwave. There is no such thing as "off" or "expired" wax, it will melt, it just needs to be heated to the right temperature, it's melting point is 65 degrees C.

 

ALTERNATIVE HEATING METHOD

  1. Take the wax, place it in a saucepan and fill the saucepan with water to the level of the wax in the pot.
  2. Take the wax out, put the lid back on.
  3. Boil the water.
  4. Put the whole jar in the saucepan and continue boiling the water.
  5. Boil for 10 minutes.
  6. Remove with a towel and check the wax. It should have melted.
  7. If it has not melted then boil it for another 5 minutes.
  8. Repeat steps 7 and 8 until the wax melts.

CAUTION: Always handle the wax, the pot, and all cookware with appropriate safety measures in place. Use your common sense.

GETTING YOUR WAX TO THE RIGHT CONSISTENCY

The key to successful waxing is the consistency / temperature of the wax.

Follow these steps carefully:

 

  1. BE PATIENT, the first time you do this it will take some getting used to, even if you have used other waxing systems in the past.
  2. Watch the video below and make sure you know what the correct consistency looks like.
  3. Heat the wax so that it is more liquid than it needs to be.
  4. Stir with the applicator stick and every 30 seconds lift up the applicator, check the consistency and compare with the video.
  5. When the wax reaches the right consistency make sure you do a heat test against the inside of your wrist. It should feel hot but not painful.
  6. Work quickly, if the wax is at the correct temperature it will not be too stringy. Keep the applicator turning to make sure the wax does not drip.

WHY IS THIS SO DARN COMPLICATED

It isn't, it just feels that way right now.

It is super simple. Heat the wax to the right temperature, wax your nose, done.

 

BUT hey...

 

We don't know the temperature where you live, the power of your microwave, whether or not you have any experience waxing before or whether you have used another kit and you're used to something else. And we have to provide thorough instructions for all eventualities.

 

If the wax starts 5 degrees cooler or hotter than the median indoor temperature of 21.5 degrees C then that will have a huge impact upon the heating time of the wax. So will the power of your microwave, the make and the model. So will how long you leave the wax to cool down before attempting waxing. And a thousand other environmental factors. And if you have never used wax in your life before it takes a little practice.

 

Persist, you will get this dialed in 3-4 attempts. Then you'll wonder what all the fuss was about. And if you ever have any questions or problems we are always here for you. Just visit the contact page and shoot us an email.

NONE OF THE ABOVE WORKS, WHAT NOW?

Hey, we get it, you have the patience of a saint and the steely determination of a Navy Seal. You have followed all the instructions carefully, to the letter, twice, and you still can't get this working.

 

That's OK, nasal waxing is not for everyone.

 

Contact us here and we will make it right.