You have come to the right place. Please read the following thoroughly and follow all instructions carefully.
Very occasionally people find it difficult to melt the wax in a microwave when following the instructions. Do not worry, we're here to get that resolved.
If your microwave does not have the option of selecting 600W power, do not worry, we have tested the wax at much higher power settings and never had a problem. Our instructions and timings are (understandably) conservative, you can use your microwave at whatever power setting is available, caution is always advised. Before trying the options below please make sure that you have tried the instructions contained with the waxing kit at whatever power your microwave is.
If you have heated the wax for the suggested timing and it appears completely cold, do not worry, we have seen this happen before, just because it is cold on the outside it does not mean that it has not heated up on the inside. Do not force anything into the wax as it may be boiling inside and can spit out.
If you have followed the timing in the instructions and the wax has not melted do not worry, it is OK to heat it for longer and at a higher power setting.
If heating in your microwave is not working the best option is to try a different microwave. If this is not possible, then please take the following steps:
If the wax is still not melting then it is possible you have a very weak microwave. There is no such thing as "off" or "expired" wax, it will melt, it just needs to be heated to the right temperature, it's melting point is 65 degrees C.
CAUTION: Always handle the wax, the pot, and all cookware with appropriate safety measures in place. Use your common sense.
The key to successful waxing is the consistency / temperature of the wax.
Follow these steps carefully:
It isn't, it just feels that way right now.
It is super simple. Heat the wax to the right temperature, wax your nose, done.
We don't know the temperature where you live, the power of your microwave, whether or not you have any experience waxing before or whether you have used another kit and you're used to something else. And we have to provide thorough instructions for all eventualities.
If the wax starts 5 degrees cooler or hotter than the median indoor temperature of 21.5 degrees C then that will have a huge impact upon the heating time of the wax. So will the power of your microwave, the make and the model. So will how long you leave the wax to cool down before attempting waxing. And a thousand other environmental factors. And if you have never used wax in your life before it takes a little practice.
Persist, you will get this dialed in 3-4 attempts. Then you'll wonder what all the fuss was about. And if you ever have any questions or problems we are always here for you. Just visit the contact page and shoot us an email.
Hey, we get it, you have the patience of a saint and the steely determination of a Navy Seal. You have followed all the instructions carefully, to the letter, twice, and you still can't get this working.
That's OK, nasal waxing is not for everyone.
Contact us here and we will make it right.